SANTA CLARA, CALIFORNIA -- My husband and I moved here in October with a transfer through the military. We had zero furniture as we are newly weds and we were very excited to begin the process of furnishing our new home. So we decided to give Levitz Furniture a try, despite the one bad review on Yahoo.com (I had not seen this site yet, I'm sorry to say.)
We purchased a sofa set at $2000.00 and waited for our delivery set for mid-November. It wasn't but a week later that we received a notice about our delivery date changing to December 8, 2005. I called this week to make sure and now they're saying Jan. 4, 2006.
I called customer service and, you guessed it, no one new a thing. They offered a $175.00 gift certificate for another purchase and I said, "For what? Another 3 month or so wait?" I talked to a Miss Teresa Moore claiming to be Assistant to the President and she said there was nothing she could do but offer the gift or we could pick out another couch in stock or we could cancel the order. When I called back to cancel the order, she refused my call and had a CSR tell me I had to go to the store to cancel the order even though she said she would cancel it if I called back.
I gathered all the information I could before driving to the store and made an appointment with a JAG Lawyer just in case I needed some back up. To shorten the story, we received a full refund on our cancellation (They hired at least one intelligent person)after many attempts on their part to assure us it would PROBABLY only be two weeks until we received the furniture but we weren't going to risk it with all of these reviews!
Thank you to all the others who wrote about their experiences with this company. It just may have been too late if we wouldn't have been able to cancel the order before they delivered it (most likely damaged).
If you're considering Levitz Furniture, Do Your Research and trust your fellow consumers. Levitz is filing bankruptcy according to their Website as part of a restructuring plan, but I will never put my money where there mouth is!