Hotwire.com Is a Ripoff Don't Use This Website for Your Bookings!!!
Hotel Reservations - Complaint
TEXAS -- I'm writing this review to make consumers aware of what a big rip off Hotels.com is. My husband and I were going to make a trip to Galveston Island to Moody Gardens for the weekend and something came up medically where we were unable to make it.
I called Hotwire consumer 800 number to ask if I could change the reservation to another day during the month. They stated that in order to do that I would have to fax a letter from the doctor stating that he had medical problems and was unable to travel etc.
In my opinion it is none of their business what medical problems he is having.
We were willing to pay any extra fees it would cost to change the reservation but because we booked from Hotwire.com we were unable to change the reservations and we were unable to obtain a refund. I am very upset because had I known that the discount they gave us was only $5.00 difference from what the hotel would have actually charged I would have called the hotel directly and booked us a room through the hotel. So in closing consumers beware... HOTWIRE IS A BIG RIP OFF. They only give you a small discount and there are no refunds once you book with them.