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Wirefly.com is terrible customer service
Galaxy 3s - Complaint
Review by lynnbui on 2012-07-12
Rating: 
RESTON -- Wirefy online is terible customer services all the way up to president office. They don't know what to do and knowing their system. They went thru with me to place an order the galaxy 3s for over 1.5 hrs with the salesman that don't really speaking English and asked me all kind the verication informations and he said everything is approved then asked for my credit card then it was approved with the reference number, but after that he said the system is canceled without stated the reason then he tranferred me to the answer machine to instructed me how to get online to get the answer why the order get cancel; THAT IS SO STUPID!!! I called them back to ask for the manager then the upper management office, but they were all terrible service and don't know the reason why the order was canceled. They just only can tell that the system was canceled the order and can't reinstated it and it takes 180 days to reorder it after I was on the phone with them about 3 hours. THAT IS SO TERRIBLE AND STUPID!!!
Comments:
Posted by DebtorBasher on 2012-07-12:
Who don't really speak English?
Posted by onlooker on 2012-07-13:
Go to another site, and try again. Your card could have been denied, you could have a bad record with wirefly, the clerk could have been a jerk, the system could have failed....no upper management person will handle this issue.
It is unfortunate - not terrible
Someone spent 1.5 hours trying to help you - that is not stupid
It is unfortunate - not terrible
Someone spent 1.5 hours trying to help you - that is not stupid
Posted by Wirefly_Kim on 2012-07-17:
Hi lynnbui,
I am sorry to hear that you had this experience with us. I would like the chance to review your order and see what happened, what the issue with our sales representative was, and to explain to you why you were told what you were told by our agents. If you would please email me your order information to onlinesupport@wirefly.com, I will be happy to review it and have a customer service manager reach out to discuss this with you. I look forward to hearing from you soon!
-Kim
I am sorry to hear that you had this experience with us. I would like the chance to review your order and see what happened, what the issue with our sales representative was, and to explain to you why you were told what you were told by our agents. If you would please email me your order information to onlinesupport@wirefly.com, I will be happy to review it and have a customer service manager reach out to discuss this with you. I look forward to hearing from you soon!
-Kim
Posted by Greg on 2012-09-16:
I agree with your assessment of Wirefly. I thought I came across an impressivve company and looked forward to ordering and getting my phone.
Then, I actually proceeded to deal with Wirefly. I asked a question after receiving my phone and was told John Bailey was given my email (never heard from this clown)that was 9 days ago. If he's running this company, it shows the mindset at Wirefly, if he doesn't care, his employees won't either. Why should they?). I followed with another email and was asked to give them an additional 24 hours to respond. I had no problem with waiting and hoped I would get an answer. That was 4 days ago. I advised if they didn't want to respond to my qustioned, I'd return the phone. Of course, they gave me a return authorization. Anwser to my qustion...never happened!! The funny thing is, it was about a $30.00 Verizon gift card I was supossed to receive.
It almost seems like I'm being petty but, the way I see it: No customer service now....no customer service later. I'm going to stay with Verizon. I'll return the phone to Wirefly and purchase from a reputabe company. Wirefly isn't the only game in town. They're amateurs. they figure, they can screw over some customers without any ill effects. Works for me....
Then, I actually proceeded to deal with Wirefly. I asked a question after receiving my phone and was told John Bailey was given my email (never heard from this clown)that was 9 days ago. If he's running this company, it shows the mindset at Wirefly, if he doesn't care, his employees won't either. Why should they?). I followed with another email and was asked to give them an additional 24 hours to respond. I had no problem with waiting and hoped I would get an answer. That was 4 days ago. I advised if they didn't want to respond to my qustioned, I'd return the phone. Of course, they gave me a return authorization. Anwser to my qustion...never happened!! The funny thing is, it was about a $30.00 Verizon gift card I was supossed to receive.
It almost seems like I'm being petty but, the way I see it: No customer service now....no customer service later. I'm going to stay with Verizon. I'll return the phone to Wirefly and purchase from a reputabe company. Wirefly isn't the only game in town. They're amateurs. they figure, they can screw over some customers without any ill effects. Works for me....
Posted by troy on 2013-02-09:
i ordered a sprint cell phone yesterday and it said in my email to put in the coupon code now they(wirefly) wont honor what they sent to me about a free bluetooth! not only that after placing my order i can no longer get anyone on the phone. just think i have a lot of friends and family that ive told about this company but i see they wont be getting our business again!
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