Horrible Sears repair warranty service
Diswasher - Complaint
LAS CRUCES, NEW MEXICO -- Pros: Technician comes to your house, diagnoses, orders parts, comes back and repairs.
Cons: Technician comes to your house, diagnoses, orders parts ... Then you wait 10 days before the part arrives and your appliance gets repaired. I purchased the home repair warranty for my dishwasher in March 3, 2012, after my appliance stopped working properly (it was less than 10-y-old, and Sears has a repair program). After I paid $250 for 1 year of service, the dishwasher got finally repaired on 10 April. I had requested a rush order on the parts, they refused. It turned out tat the first part they ordered was not the issue, so we had to wait another 10 days to get the dishwasher working again.
The part they had replaced in April burnt out again last Sunday (7/108/12). I called in the repair services, the guy came Monday and ordered the part again. I will have to wait 10 working days for the parts ( i.e. 2 weeks). I called and requested for a rush order also this time. No cigar. They artfully avoid giving me a straight yes/no answer.
So, the bottom line is, if you do not want to spend the money to buy a new appliance and do not mind waiting and waiting and waiting for the appliance to be repaired, buy this warranty. If you do not mind having the repaired appliance breaking down several times following the repair due to crappy parts being ordered (Chinese?), by all means this is your service.