Schooner or Later - They HATE yougn Children

Dining - Complaint
Review by John on 2012-07-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LONG BEACH, CALIFORNIA -- Diners -- BEWARE Schooner or Later is NOT a children friendly.
I took my son-in-law and grandson (who is 10) there for lunch. We placed our order and when the food came -- they brought mine and my brother-in-laws shrimp and crab Louie (which were not really that good) and not my grandson's hamburger. After 10 minutes of chasing down the lousy rude servers and tried to get him his burger, he started crying because he was hungry. I had exchanged a few words with one of the rude smart mouth servers about his food and him crying -- she became very defensive and made it very clear -- SHE DIDN'T CARE!! Finally I got the manager over to the table -- she saw him crying and made it very clear -- SHE DIDN'T CARE EITHER -- Our server was too busy bringing food and liquor to the table next to us and ignoring us.
I have been going there for over 5 years with business associates and partners as well as my wife and friends. This will be my LAST visit to this facility ever and I will put the word out to my network what happen today and warn them about the poor non-customer centric business model practiced here. I guess business is booming so they don't need my business -- by the way the food there is mediocre at best. Just a nice atmosphere.
If I were the owner I would fire all three of them – they don’t need employees like this that are not customer centric as well as polite and professional, especially to 10 year old children.
Comments:5 Replies - Latest reply on 2012-07-13
Posted by D on 2012-07-12:
There is NO good reason for this this kind of service.
Avoid this place like the plague...
Posted by frak on 2012-07-12:
I hope you did not leave a tip. Well, maybe a penny or two, so they know you didn't just forget it.
Posted by madconsumer on 2012-07-12:
very helpful review and voted as such!
Posted by DELL Hell on 2012-07-12:
You might want to give Queensview Steak House at Parkers Lighthouse a try. This time of year it has way to many tourists but the view and grub make it worth the trip and time. We have gone there as a family group and received A service. The Chilean Sea Bass is outstanding at Parkers while the Queensview Steakhouse Kobe Beef Burger is out-of-this-world good.

Plus the Queen Mary is right across the bay. Great grub, good service and a view to die for. A solid combo.
Posted by BigAl on 2012-07-13:
Churro> The 10 year old grandson was not insulted by the people of my3cents. The quality of parenting was brought into question by some of the posters. If was stated that hunger brought this 10 year old to tears. I believe several posters including me doubt that this is accurate. They like me have probably spent time in a restaurant being annoyed by children who cannot be controlled by their parents. If anyone was insulted it was the father of the child who apparently has no parental skills.

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