Jenn-Air Complaint - I hate Jenn-air/Maytag
LOS ANGELES, CALIFORNIA -- I have a Jenn-air refrigerator that is less than 1-1/2 years old and stopped working. Each and every phone call to their service department requires at least a 20 to 30 minute wait on hold. When I finally got through, they scheduled an emergency service call where I had to be available the entire day from 7 am to 6 pm. The repairman never showed up and no one called. After another 30 minutes on hold to try and reschedule, they said I had to be available again--all day. Don't they think people have to work? Finally got someone out to diagnose the problem--a failed compressor. Of course they guy didn't have the part on his truck so now I have to wait another week even though they have the part in their local warehouse. They don't care that I do not have a refrigerator. There is absolutely NO customer service. When I asked if I could speak to a supervisor to see if they could speed up the service call, I was put on hold for another 30 minutes. They are absolutely the worst company to deal with. I can't believe I spent this much money on such a lousy product. Do not buy Jenn-air or any other Maytag product.