T-Mobile - Where's My Bill
E-Bill Not Sent to Me in a Timely Manner - Complaint
I'm usually the first to sing T-Mobile's praises. Between my husband and I, we have been with them for almost a decade with only minor issues that were always promptly resolved.
The problem I'm having now stems from issues I have been having getting my e-bill sent to me at the usual time. I have an automatic reminder on my calendar that lets me know when my phone bill is approximately 10 days from its due date. Since February of this year, there have been three instances where I see my reminder, realize I haven't seen a bill, check my balance and notice that it has me at a $0 balance (which I know isn't correct).
I then call customer care and all they will tell me is that there were "issues" getting the bill processed at the usual time. Excuse me? It's an electronic bill! No paper or postage required. Each time the customer care representative (who always seems to be American, believe it or not) is apologetic and assures me that the bill's due date will be pushed back proportionally to the amount of delay experienced. This is fine, and I'm understanding about the first delay; maybe even the second.
But THREE times in less than 6 months?!