Sears Home Improvement - Late measurements on entry doors ordered.
FLORIDA -- Ordered 3 entry doors from salesman Sean on Thursday June 28th, who stayed stayed for 5 hours, when I acted like I wanted to wait, he seem upset. He kept offering money off on the doors. I ordered the doors feeling like I did the wrong thing. He said they would call Friday to set up appt for measurement of doors. I was so tired and stressed by the time he left. Woman called on Monday July 2nd and said they would be out in a few days to do it. No one came or called. Called manager Craig on Friday July 6th and said I wanted to cancel order. He gave me runaround story and would not accept me wanting to cancel order. He said a man from another town would be out to measure doors. Barry came on July 9th to measure.
He said it would be three weeks before they would be installed. I really think it will be longer than that. The manager Craig said he would put a rush on it because of my home being broken into and doors damaged. I have to push furniture in front of doors to feel safe at night.
My son is upset that they took advantage of an elderly widow, who was not used to taking care of things like this. I did not tell my son what I was doing, next time I will. I will never buy anything from Sears again. We have always bought from Sears and seems like their service and products has gotten worse over the years.
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