U-Haul Moving & Storage Of Takoma Park Md - Very Bad Business Ethic and Customer Service

U-Haul and U-Box - Complaint
Review by acarsey on 2012-07-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TAKOMA PARK, MARYLAND -- The delivery crew on both sides were GREAT and helpful. Pickup side manager Clint Orcutt in CA was good and went the extra mile to help in every way “great”. Receiving side (U-Haul Moving & Storage of Takoma Park MD) was BAD impossible to talk to anyone onsite, impossible to get return call, impossible to get anything done.

I spent $5,000 to move my boxes from CA to VA and upon arrival my boxes went over the (30 day rental) by 6 days and instead of discounting the price or even seeming to try they just charged me $235 for 30 additional days worth of storage even though it was only for 6 days.

I confirmed dolly’s for the delivery of U-box’s and like normal they did not make it. The driver was very sorry and helpful but the office didn’t even call me back to see what can be done to help. I had to drive around and find dolly’s (gas and rental fees and an hour of paid mover time) to correct their mistakes.
Comments:1 Replies - Latest reply on 2012-07-13
Posted by T on 2012-07-13:
Is there a written policy on how running over the 30-day deadline is handled?

I am a little unclear about what happened. Did your boxes sit in storage for over a month at a U-Haul facility once they were moved across country?

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