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Direct Buy Warranty - Beware Of Direct Buy Auto Warranty

Car Warranty - Complaint
Review by jsbland1 on 2012-07-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
KINGWOOD, TEXAS -- This place is full of liars and people who are being hired and trained to deceive you. They will not let you speak to the person you are asking for, down right refuse! You can never speak to a supervisor or even the underwriter you wrote up your policy. We cancelled our policy and expected a prorated refund since we had a year left on our policy. They tried to tell us over and over that we only had two years left. When I threatened to get an attorney and told them that I still had the actual paperwork showing that we did in fact purchase a three year contract, all of a sudden after six weeks someone returns our phone call....only to tell us that magically we DO have a three year policy but have zero refund due to administration fees....really!?
Comments:1 Replies - Latest reply on 2012-07-13
Posted by DELL Hell on 2012-07-13:
Check and see in Texas has a law where the issuer of gift cards, warranties etc. cannot eat up left over balances with fee’s, administrative costs and the like. If you have two years left of a three year warranty that can be canceled they have to refund the total amount left with no sneaky fee’s or admin costs. The California law came to pass when the gift card issuers were eating up any leftover balances on the cards just a few months after they were issued. Department stores etc. were making a killing stealing back the balances to the point where the card would have a zero balance left when someone went to use it. It may be a long shot, but give it a try. Warranty refunds are handled differently, and I have no idea how it all works in Texas.

Best of luck to you!

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