Direct Buy Warranty - Beware Of Direct Buy Auto Warranty
Car Warranty - Complaint
KINGWOOD, TEXAS -- This place is full of liars and people who are being hired and trained to deceive you. They will not let you speak to the person you are asking for, down right refuse! You can never speak to a supervisor or even the underwriter you wrote up your policy. We cancelled our policy and expected a prorated refund since we had a year left on our policy. They tried to tell us over and over that we only had two years left. When I threatened to get an attorney and told them that I still had the actual paperwork showing that we did in fact purchase a three year contract, all of a sudden after six weeks someone returns our phone call....only to tell us that magically we DO have a three year policy but have zero refund due to administration fees....really!?