Walmart Store #2334 - Customer Check Out
Customer Service - Complaint
ROUTE 30, LANCASTER, PENNSYLVANIA -- The Walmart Store on Route 30 (Lincoln Highway East), Lancaster, PA. This store does not serve the customers. The clerks talk to their friends while checking out customers (not the one being checked out), added another customer's items on my bill. To top it off yesterday I was in the 20 items or less register line. An obnoxious woman was ahead of me and I thought she was in the line across the aisle as she had 2 full grocery carts of items in the 20 or less line. Unfortunately she was in the 20 or less line and put her items up on the non-rolling counter. The clerk apparently was her friend and checked out 2 full cart loads of items in this 20 item register. The obnoxious woman said loudly "people should expect to wait in line at Walmart"! Yes, usually there are busy lines but she should not have been in that line. While the clerk slowly, I mean very slowly checked out the numerous items while talking freely with this obnoxious woman, apparently a friend since while checking me out she continued her conversation and told her to call her later. The cashier rang up the next customer's Coke on my bill. She then told me they are required to check out anyone coming to the 20 item or less line, even if they have 2 full carts of items. I checked with a manager and Walmart policy is to check them out. Meanwhile the rest of us with fewer than 20 items had to wait. All the other registers were busy too since there were only about 4 registers open around noon time on a FRIDAY! Sam Walton must be rolling over in his grave. We certainly cannot count on Walmart to serve the customer who just wants a few items and a quick exit. If I had to return to work, I would have left those items there and walked out. My next shopping trip will be to Target. I worked at a retail store previously and we had to tell people coming to the Express Line if they were over the number of items, explaining politely that this register was only for 20 items or less and they would need to go to another register. But then we had enough open registers to handle a Friday, not just a few. Walmart better think about improving customer service. No wonder Lancaster County people do not want them to build another store in our County. Now I understand.