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David's Bridal - Paid for a dress that no longer exists!
Bridesmaid dresses - Complaint
Review by slsbrandon_052006 on 2012-07-14
Rating: 
HURST, TEXAS -- We went to look for my bridesmaids dresses for my sister-in-laws wedding that is in October 2012. We found a really cute affordable one that everyone liked. We opened a credit account specifically for the dresses and placed our order. We were told it would take 6 weeks and we ordered in May. July gets here and still no dresses so the bride calls and apparently the dresses are no longer being made and the consultant put her wedding date in for December 2015, so our dresses had not been made yet. We had already made several payments on the credit card and the balance owed was not the amount that needed to be refunded. We asked for a split tender refund, where they put the amount owed on the card back on the card and the remaining balance back in cash. But they said that cannot be done the credit card company would have to send a refund check. Now that doesn't seem fair, we paid for the dresses the day we ordered them and they made a mistake shouldn't we get our cash back the same day? Needless to say we went to a different company, paid double for our new dress and had to put a rush on it since the wedding in now 2 months away. So...only go to David's Bridal if you want to pay for dresses that do not exist!
Comments:
Posted by Anonymous on 2012-07-14:
I hope you get your money back. I hate David's Bridal. They screwed up my bridesmaid's dress too.
On a side note; they put the wedding date in for December 2015? Who in their right mind would take 3 and a half years to plan a wedding? They are really incompetent there.
On a side note; they put the wedding date in for December 2015? Who in their right mind would take 3 and a half years to plan a wedding? They are really incompetent there.
Posted by Anonymous on 2012-07-14:
If the credit card wasn't financed through David's Bridal, then yes you would need to get your refund from the credit card company. And you didn't pay cash, you used credit. So I don't agree that you should receive cash back the same day.
Posted by yoke on 2012-07-14:
What they should have done was credited the card back the balance owed and then given the cash back for what was paid on the card. It was their screw up and the bridal party was out money that they now needed to order dresses from someone else. No reason they should have to wait for the credit card company to issue a refund. That could take months.
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