True Value Hardware - Poor Attitude Poor Service and Poor Response
Equipment Rental - Complaint
DEL RIO, TEXAS -- On July 2, 2012 I had a confirmed reservation with this company's rental manager. This reservation had been made over 2 weeks earlier. When I showed up to pick up the equipment, it was only then that I found out that it was rented and would not be back anytime soon. I understand that this sort of thing may happen, but the issues I have are. The rental agent when confronted just thought OH well and had no care or concern about the matter. They did have my cell number and could have contacted me in advance that the equipment was not available. Instead I ended up paying for labor and making a 100 mile round trip for nothing.
This is poor leadership to say the least. Not to mention their attitude. I did make a complaint and the store owner. ** just shuffled it off with some BS PC statement and showed no concern either. When I contacted True Value's headquarters in Chicago. All I got from them was, "You have to understand how True Value works. Even though the name on the building says True Value, each store is independently owned and is up to them to take care of it". In other words, they hide behind corporate rules to create a layer of defense in their minds anyway.
Very bad corporate attitude. So when you see the commercials expounding on how they are not like the big box stores. Do not be leave it, they have the same corporate mentality as any corporation. **I hope you read this. STAY AWAY FROM TRUE VALUE HARDWARE STORES!!