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Budget Rent-A-Car - Quick response from Budget Supervisor
Compliment
Review by samdman10 on 2012-07-14
Rating: 
Thank you for letting us know about your rental experience. Without our customer’s letting us know when their expectations are not met, we do not know where we fall short. I want to apologize for the experience at the counter and with the lack of a suggested resolution from my customer service team.
I have reviewed your contract and see that you did in fact return the car full, so I have issued you a credit for the gas charge of $66.95. I have also taken the extra charge of $5 a day for the upgrade off. If we do not have a vehicle in the class reserved, we should not be charging a customer for a larger vehicle. I have also adjusted half of the insurance charge back to your card as well. If an accident were to happen, our insurance would have handled the situation and that is why I cannot adjust the entire amount.
Your total adjustment is $182.43, which makes your new total bill for this rental $277.27 ($218.45 of that is covered by your pre-payment). I have sent you an updated receipt after I made these changes. If you have any questions please feel free to contact me.
Kindest Regards,
Tommy Mayfield | Supervisor | Email Customer Service
Avis Budget Group, Inc.
I have reviewed your contract and see that you did in fact return the car full, so I have issued you a credit for the gas charge of $66.95. I have also taken the extra charge of $5 a day for the upgrade off. If we do not have a vehicle in the class reserved, we should not be charging a customer for a larger vehicle. I have also adjusted half of the insurance charge back to your card as well. If an accident were to happen, our insurance would have handled the situation and that is why I cannot adjust the entire amount.
Your total adjustment is $182.43, which makes your new total bill for this rental $277.27 ($218.45 of that is covered by your pre-payment). I have sent you an updated receipt after I made these changes. If you have any questions please feel free to contact me.
Kindest Regards,
Tommy Mayfield | Supervisor | Email Customer Service
Avis Budget Group, Inc.
Comments:
Posted by trmn8r on 2012-07-15:
Without the details of the complaint, I'm left to assume what happened. It sounds like the rental agency tried to badly gouge this customer, and the customer got most of the amount contested refunded. I hope the agency gets a talking to so this kind of thing can be avoided in the future.
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