Discount Tire - Ripoffs, Liars & Un-Professional
Tires & Wheels - Complaint
CARY, NORTH CAROLINA -- Originally went to this specific location to get pricing info on tires & wheels. Met with sales guy M. L. who proceeded to assists me with the info I requested. I told this individual that I would have to come in later that afternoon- could not make it back to store until two days later. In the meantime I had gone ahead & ordered a set of wheels & tires online (from same company) & confirmed an appointment for installation.
When I arrived the next day for my appointment, I was immediately told that the tires I ordered online were different from the ones he quoted & was asked why would I go with a different tire than before..(as a consumer,, I thought I had choices....Needless to say, I proceeded with the transaction & was told by M. L. that if I wanted a better quality tire he would give me another brand with better mileage warranty, for the same price- ( the ones I purchased online had 40,000 mile warranty- the ones he sold to me supposedly had 65000 mile warranty ( for someone who drives a lot, as I do, this is very important)...in actuality the tires I purchased had the same warranty (I found that out later).
I went ahead with the purchase of the tires & wheels - had to come back next day, because they didn't have all the wheels in stock..- okay. After wheel install, was told to return for re-torque, okay.. in meantime I noticed excessive vibration in steering wheel, so after returning to location, I brought this to their attention. They supposedly rebalanced tires & then told me that I would need a part to relieve the vibration, but they had to be ordered from Texas & would take a few business days...
M. L. stated that he had checked inventory of other stores & no one else had these items in stock, so he went ahead & ordered them....I could not accept that a chain with this many stores would not have any of these items stocked & called him later that day to see if he was able to locate them- he abruptly answered "NO"- I knew he hadn't checked other locations which angers me because from what I've been told, not having these on the wheels could potentially prove to be dangerous.... I called another location the next day & they had the same items IN STOCK!!! Went to location & service was 10,000 times better!!!!