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Kroger Is Full of Crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Complaint
Review by jazmin.wilkes on 2012-07-15
Rating: 
MARIETTA, GEORGIA -- I went into Kroger to use their Coinstar machine. As I was wrapping up my transaction the power went out. OK, no problem.....it is how they handled it that was a little disturbing.
One of the associates walks to the outside the entrance of the store, lights a cigarette and talks on a cordless phone to whom ever. They start to close the store sliding doors and tells everyone to walk up to the front of store. As I am standing at the Coinstar machine 3 Kroger employees stand at entrance near carts and start small talk on how it took 2 hours last time for power to come back on. I ask them is there anyone that can get me my cash owed so I can get to work and the little boy employee said "there is nothing I can do until the power comes back on". I waited 10 min. Nobody came to fix anything. They let me sit there until I said something to another associate. I explained to her the situation and she said she would get my information, as I am telling the woman the little boy employee I spoke with first was laughing. As the woman went to the customer service desk I gave her my name phone number and email address.
I have not heard from anyone from Kroger yet. It has been over 24 hours. I am outraged. Not only will I not ever step foot in a Kroger again. I spend more money at their competitor for better service and appreciation for my hard earned money. I have lived in Atlanta for over 6 years and worked in customer service for 16 years, I couldn't imagine a consumer walking out of my place of business and feeling the way I felt after I walked out of that inconsiderate establishment. They should feel shame because the have lost customers for life!!!!!!!!!!!!!I HOPE THEY READ THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU OWE ME MONEY!!!!!!!!!
One of the associates walks to the outside the entrance of the store, lights a cigarette and talks on a cordless phone to whom ever. They start to close the store sliding doors and tells everyone to walk up to the front of store. As I am standing at the Coinstar machine 3 Kroger employees stand at entrance near carts and start small talk on how it took 2 hours last time for power to come back on. I ask them is there anyone that can get me my cash owed so I can get to work and the little boy employee said "there is nothing I can do until the power comes back on". I waited 10 min. Nobody came to fix anything. They let me sit there until I said something to another associate. I explained to her the situation and she said she would get my information, as I am telling the woman the little boy employee I spoke with first was laughing. As the woman went to the customer service desk I gave her my name phone number and email address.
I have not heard from anyone from Kroger yet. It has been over 24 hours. I am outraged. Not only will I not ever step foot in a Kroger again. I spend more money at their competitor for better service and appreciation for my hard earned money. I have lived in Atlanta for over 6 years and worked in customer service for 16 years, I couldn't imagine a consumer walking out of my place of business and feeling the way I felt after I walked out of that inconsiderate establishment. They should feel shame because the have lost customers for life!!!!!!!!!!!!!I HOPE THEY READ THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU OWE ME MONEY!!!!!!!!!
Comments:
Posted by madconsumer on 2012-07-15:
this is very unacceptable. kroger is their agent and should be acting as such.
contact coinstar with your issue and see if they will get it straightened out.
http://www.coinstarinc.com/contact/
contact coinstar with your issue and see if they will get it straightened out.
http://www.coinstarinc.com/contact/
Posted by clutzycook on 2012-07-15:
Have you contacted the store yourself?
Posted by littleshorty on 2012-07-15:
There probably isn't much that can be done over the weekend. A lot of corporate places are closed over the weekends.
Posted by raven2010 on 2012-07-15:
I would think the Coinstar machine would show it too in coins but did not give cash or one of those credit or give cards it offers.
I wonder if a Kroger employee called Coinstar and is waiting for a resolution but simply failed to update the Op. regardless, the lack of service is unacceptable.
I wonder if a Kroger employee called Coinstar and is waiting for a resolution but simply failed to update the Op. regardless, the lack of service is unacceptable.
Posted by Anna Molly on 2012-07-15:
What was going to be done without power? Kroger has no idea how much change the OP placed in the machine before the power went out. The only thing I can think of that they could have done (this is assuming your transaction was still in the queue and would continue as soon as the power comes back on), is promise to have YOUR voucher waiting for you. I'd assume that's why they took down your contact information.
I hope your hear from them today.
I hope your hear from them today.
Posted by DebtorBasher on 2012-07-15:
The OP said the power went out as he/she was wrapping up the transaction. If the OP got as far as getting the receipt from the machine with the total amount of coins...it would just be a matter of the courtesy counter to cash it, after they verify that it has not already been paid out. But, they wouldn't even be able to open their cash drawer to cash that receipt without any power. Hopefully, the power didn't go out BEFORE the OP got the printed receipt from the Coin machine...that would take some time for them to balance it out with the store first.
Posted by trmn8r on 2012-07-15:
They may need to wait for a Coinstar rep to come and count your change. It could be held in a container inside until the transaction is complete - unless the computer has non-volatile memory and can recover from a power failure.
On a tangent, CoinStar is a rippoff - the fee is like 10%. One more reason I like to use my CC for everything - no change accumulating.
On a tangent, CoinStar is a rippoff - the fee is like 10%. One more reason I like to use my CC for everything - no change accumulating.
Posted by ksgal on 2012-07-16:
Did not know you can use a cordless phone when there is no electricity
Posted by CowboyFan on 2012-07-16:
In that situation, I would take a piece of paper and write down on it: date, your name, address, telephone number, store name and address, and an explanation: On July 4, 2012, I was using the Coinstar at Kroger located at xxx, when the electricity went out. At the time the electricity went off, the digital readout at the front of the machine showed that xxxx dollars in coins had been received. The management told me I would have to wait until the electricity came back on, for me to finalize the count. This I could not do. I am requesting that when the electricity comes back on, that the management finalize the count and set aside the money to pay me. If they cannot do this, I would ask that they turn the machine off until Coinstar does a hand count of the coins in the machine. Sign date.
At the bottom write: I, ______________, am the manager/assistant manager of that Kroger and that I have received a copy of this letter on July 4, 2012 from Mr. Coins. He was at the Coinstar machine when the electricity went off. _______signature.
Make a handwritten duplicate. Give one signed by you to management, have them sign the one you keep. Call them back later that day. If the management refuses to sign, write on both copies: Assistant manager JOE refused to sign this document on July 4, 2012 at the time of this incident.
At the bottom write: I, ______________, am the manager/assistant manager of that Kroger and that I have received a copy of this letter on July 4, 2012 from Mr. Coins. He was at the Coinstar machine when the electricity went off. _______signature.
Make a handwritten duplicate. Give one signed by you to management, have them sign the one you keep. Call them back later that day. If the management refuses to sign, write on both copies: Assistant manager JOE refused to sign this document on July 4, 2012 at the time of this incident.
Posted by ticia232 on 2012-07-16:
electricity: where I work there are generators to power different things when the power goes out. The first one being the phones, so that you can call the electric company and if it is something just with your store whatever company you need to come in and fix things.
You are right that COINSTAR is runs the machines and is the only help they can get. I once had a Coinstar machine reboot while I putting change in, I called the number on the machine and got a check for what I put in.
You are right that COINSTAR is runs the machines and is the only help they can get. I once had a Coinstar machine reboot while I putting change in, I called the number on the machine and got a check for what I put in.
Posted by Starlord on 2012-07-19:
Telephones work on a separate system than the regular electricity, which is why you have telephone service when the power is out. Cell phones work on batteries, and are not bound by the usrrounding power outage, unless the power outage also get the cell phone tower. Kroger is not that agent of Coinstar. They rent space in their building to Coinstar in return for a percentage of the intake from the machine.
Posted by Kroger employee on 2012-08-07:
When the power goes out back up generators come on. 1/2the lights come on, doors work, phones work, cash registers work, hand scanners work. Some of the conveyor belts work. Not sure about coin star or lottery machines. If you had your coin star voucher then they should of given you your cash on the spot.
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