CALIFORNIA -- TOYOTA CORPORATION does not care about the consumer. All they are interested is in marketing and moving their products, and in attaining huge profits in the process.
It took for congress to get involved to finally have Toyota's CEO accept blame for the malfunction in the accelerator pedals in some of their models that killed a number of people just a few years ago. In fact, they are still settling some of the law suits from that mess.
Their philosophy of conducting business has a direct impact in the unethical manner in which dealerships/distributors that represent Toyota by selling their products act towards the consumer. Just recently, one of their dealerships in Los Angeles, TOYOTA CENTRAL of downtown Los Angeles, had to fired four employees because they were tampering with the surveys. TOYOTA CENTRAL'S General Sales Manager, two of their Sales Manager, and a female from the CSI-Customer Satisfaction Index department were fired for erasing from the system customers that had just purchased or leased a vehicle from them, but were unhappy with the selling process thus ready to give a bad survey had Toyota Corporation called them or mailed a survey to get their opinions. It took for the intervention of Toyota Corporation and after several complaints from unhappy customers to give an ultimatum to Toyota Central to dispose of these employees. Toyota Corporation has only one system in place that is geared towards marketing and selling their products. THEY DO NOT CARE ABOUT THE MOST IMPORTANT ASSET.......THE CONSUMER!