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Key Bank Cleveland Ohio -

Review by mpilatzke on 2012-07-16
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
OHIO -- I have been a Key Bank customer for 9 years. The customer service is horrible. Today July 16Th, my first attempt to reach customer service 57 minutes and then as I was being connected I was cut off. The second attempt well I'm still on hold and it has been 1 hour and 27 minutes. It says if you need customer service call this number and get connected the next week. I will close my account and NEVER do business with someone who will not service you.
Comments:1 Replies - Latest reply on 2012-07-16
Posted by trmn8r on 2012-07-16:
The response times that you quote are totally unacceptable for bank customer service.

Is it possible to call a local branch and ask what the devil is going on, vice versa, depending on whom who are trying to contact?

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