Payless - This Company Is a Scam

Rental Car - Complaint
Review by urtlaviolet on 2012-07-16
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MONTREAL -- This company is totally a scam!!

First of all, if you type"rental car Montreal" Payless will show up with very attractive pricing. Please DO NOT go there because if you get there, you will be shown totally different pricing by extremely unfriendly guy!

The worst thing happened. while I was driving the car in Quebec city, A huge rock from grass cutting machine hit my rental car. The driver gave me the info of his company and all the stuff. The grass cutting company told me to give them the estimates from three body shops so it's insurance can cover the cost.

I went back to the Payless, the same guy said no liability in Quebec so no matter what I have to pay $1000 for the damage deductible for now. He said he will send me the estimate as soon as possible and he would only charge the actual cost of the damage.

I waited for a week but no actions. I kept calling but I could not get hold of the manager for a couple weeks so I ended up calling the head office and finally reached the manager there. She finally sent me the estimate that is exactly $1000!!! I know a small damage on lower body of the car would not cost that much! So I asked her another quote but she said it cost $200 to get an another estimate!! you kidding me! This company is a joke! I do not want to let them get away with it. I am ready to fight for this.


Ii just want warn people to stay away from the fraud!

He was supposed to tell me about the estimates so that I can report that to the grass cutting company
Comments:1 Replies - Latest reply on 2012-07-18
Posted by Alain on 2012-07-18:
Contact and file an official complaint about Payless with The Office de la Protection du Conommateur via http://www.opc.gouv.qc.ca/WebForms/PES/PlainteEnLigne/Informations_en.aspx
(English Version).

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