Plumber Surplus -

Tissue Holder and Soap Dispenser - Complaint
Review by bsranlof on 2012-07-16
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I ordered a tissue holder & lotion dispenser for my newly remodeled bath. They sent me 2 tissue holders and said to send back the 1 and order another lotion dispenser because they did not exchange products. So I ended up with 2 lotion dispensers and 1 tissue holder, because they replaced the lotion dispenser anyway. I don't like the way they look in my bath due to color.

They will not take them back because it was over 30 days for 2 pieces and one day over 30 for the extra one they told me to order. Cost me $62.00 and I'm stuck with 3 pcs. I cannot use. Their customer service was also rude.
Comments:1 Replies - Latest reply on 2012-07-16
Posted by T on 2012-07-16:
This is a problem when buying something like this through mail order - you have to be vigilant about return terms. Most companies will not bend the rules. Throw in a distractor such as not getting the right item and you could lose a week or two.

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