Motel 6 - Turn the Light Off!
NEW ORLEANS / CORPORATE OFFICE, LOUISIANA -- In May of this year, I was scheduled to stay at Motel 6 - New Orleans #1429 property. In fact, this was a return visit, after having stayed at that property numerous times. After arriving at the property on the date of my reservation, which was made several days in advance, I was told by the desk clerk that I had been placed on a “cannot stay here list.” After questioning this, confident that a mistake had been made, I was told that either “something was missing from my room on a previous stay” or that “I had stayed past checkout on a previous stay.” While I assure you that neither of these things ever happened, I was shocked at the difference in “level of seriousness” of these accusations. One, after all, involves theft; the latter is more discourteous than anything else. Vastly different things!
While the problem was obviously out of the desk clerk’s control, I assured her that I would complain to “corporate,” which, by the way, I did promptly. In spite of filing a detailed complaint, I never received a reply. Nothing! After allowing several weeks to pass, I phoned your customer service department, and was told that they could not “override the decision of the district manager.” He/she apparently sided with the property management, without even contacting me. If the district manager had carefully investigated, he/she would have discovered that:
• I have stayed at various Motel 6 properties (both for business and pleasure) for many years, beginning with my first stay in 1987 at your Russellville, Arkansas location.
• Since that first stay, over the past 25 years ago, I have stayed at “hundreds” of Motel 6 properties, totaling over 1,000 nights (a conservative guest, at best).
• I have used a “myMotel 6” account, since its advent, which should have allowed the district manager to trace my stays, even if simply those in recent years.
• In all of the above-mentioned stays I have never had a single problem regarding anything like the aforementioned accusation.
Under such circumstances, I have no way to dispute the claim of the management, especially since the purported event occurred sometime in 2011. I do believe, however, that the above-listed points should convince one “of common sense” that the property’s accusation (whatever it is) is ridiculous.
Clearly, after such a disappointment, I have no intention of staying at Motel 6 ever again. While it goes without saying, I will encourage friends, family, and coworkers to do the same.