Sprint - I Rarely Go Out of My Way to Leave Reviews, but I'm Making an Exemption
INDIANA -- Sprint has been my primary phone provider for just under six years. Until last September, I have been fairly satisfied with the company and their customer service. But recently, in my experience, Sprint has been cutting corners to try and stay afloat, and in doing so, their service and reliability has taken a nose dive.
During the past six months, I have had to call Sprint's Customer Care at least four times to dispute a charge that was placed on my bill. They continued to charge me for something that was supposed to be included on my plan, clearly stated in my contract. Every time I called, I was able to get the charge dropped, but they cannot refund me for the time I spent on the phone disputing unfair charges. The final straw came a few weeks ago, though.
I live in a large city in the Midwest where, according to Sprint, I should have high speed data available to me. For a period of almost two weeks, I was not able to make phones calls, send or receive text or picture messages, or access my e-mail while sitting in my home. If I wanted to use my phone, I had to travel two or three miles down the road before I could make a call. I attempted updating the phone, resenting the phone, etc., but nothing worked.
I contacted Sprint, but I still have not heard anything (one week later) regarding an issue. Given my current situation, I was forced to transfer to another company with reliable service and consistent pricing plans. Just remember, you get what you pay for.