Staples - Computer Repair - Buyer beware
Laptop Service - Complaint
MT PROSPECT, ILLINOIS -- After my Dell laptop overheated, I brought it into Staples for evaluation and asked them to remove a system disk that I had put into the disk drive. They told me that they connected it to some tools that evaluated the system, and that the motherboard needed to be replaced. When I asked what that would cost they told me it would be about $400. I can buy a new computer for a little more!
They had stated that they had my disk and I could come and pick it and the laptop up at any time.
When I arrived they did not have the disk. They looked for it and after about I week I suggested that they look in my laptop, maybe they did not remove it.
The tech started to dismantle the laptop from the bottom, only to learn that you can only reach the cd drive from the top. After another couple of days they called me and said they found the disk in the laptop.
When I went to pick up the laptop this time I noticed the powerlight was on. I was able to logon to the system, but the built in mouse was not functioning.
The manager told me that if they fixed this that the motherboard may not work, and that it was up to me if I wanted to take the risk. I was upset because the mouse had been working just fine when it overheated and it was their activity that caused it to break. Another 3 days to get this fixed, but I went home happy. The laptop was working.
I removed the battery from the laptop and that has eliminated the overheating problem.
If I would have listened to Staple's evaluation I would be out $600 - $700 for a new laptop.
I would not recommend taking your pc or laptop to Staples in Mt Prospect for repairs or evaluation. I do not think their staff is qualified to work on computers. Their management does not take ownership of problems caused by the staff.