Carnival Magic - My Summer Cruise
Cruise Denied - Complaint
MIAMI, FLORIDA -- On May 15, 2012, I purchased a cruise for myself and my nine year old son on the Carnival Magic Cruise Ship through vacation planner Mr. Michael [snip]. The dates for our cruise was scheduled for July 8th thru July 15th 2012, the 7 Day Eastern Caribbean cruise. After scheduling and purchasing my cruise from Mr. Michael [snip], I asked him about documents I would need to aboard Carnival Magic Cruise Ship. I inform him that this was my first cruise ever and I was not familiar with anything on boarding a ship and/or travel. I asked him if I needed a passport for myself and my son and he assured me that I did not need a passport; however, I did need a birth certificate for my son because he was under the age of sixteen and I would need a legible state issued ID. I asked him to clarify, so that I could be sure, if I also needed a birth certificate and he told me "NO", that the ID was fine. He then said, "just make sure that ID was clear and legible". When going through embarkation/checking in to board the Carnival Magic Cruise Ship, I was denied boarding because I was informed that I also need a birth certificate or passport along with my ID to board. I only had my state issued ID and son's state issued birth certificate. They allowed me to go home and get it but I would not have time to make it back to board the ship on time. So I was denied the cruise and now the Carnival Cruise Group and Mr. Michael [snip] will not give me a credit, refund, or compensate me for anything but tax ($149.56) . The Cruise charged me ($2,127.56) minus ($149.56) taxes for the cruise which totaled all together ($1978.00) for the trip that I never took that was paid in full. The money is just gone according to them and they claim they have done all that they can do but they really did nothing but take my money because no trip ever existed for me. I am so upset about this because I worked too hard to pay for this trip that never took place. I am a public school teacher and I do not have a lot of money. I took on an extra job so that I could pay for my son and I a nice trip this Summer. I never in a million years thought something like this would have happened. It almost makes me think that trips like these are just not for poor people like me no matter how much and hard you work. I really hope you guys can help me get a refund or a credit on another trip.
Carnival Magic that I was denied a cruise on.