Always Being Played Bt Tmobile
Cellphone Service Plans and Customer Service - Complaint
ILLINOIS -- When we got the 3 lines of service at the mall we where told we would have unlimited everything on the first 2 lines for 99.98 then add a line for 10.00 plus 35.00 unlimited text and web. He said our bill should be somewhere around 155.00. K. I called n because I'm blind and the mall was giving me a hard time switching my phone but n the process I hear them say recent account activity. So I listen, it was saying this was change and that was changed, so when a live operator cum on I asked why was stuffed changed. She claim it wasn't but she notice we use a lot of web and that's y our phone go slow I say I thought it was unlimited. She got to say something bout 4g, didn't understand told her that ain't what we signed up for Told her about the phone I needed to return so she made a note so I could return it and I told her I didn't agree with the charges but Ill [see] when I got to the mall. So I get to the mall, They still didn't want to change my phone, I had to use my phone and call 611 again Finally got a phone after a hour but they was pretty upset so basically got no where bout the bill. He was so upset that he didn't even fill out my rebate form and still to this day we haven't got our rebates, getting the run around for that. So yesterday I get a text from them saying the bill 203, so now you [know] I want to [know why]. Called them, got three different stories to why its that much.. Took me to say 8 times to speak to a manager, which I believe sounded like the same customer service rep, I might can't see but my hearing is excellent. So soon as she gets on the phone she goes the charges are right I say how and why was things changed She goes 100.00 for first 2 lines 20.00 a piece for web first to lines, 10.00 add third line 35.00 web and texting unlimited I go how that ain't what he offered and that's not what we signed up for. I also asked her how is it they want 203.00 for 3 phones on a contract but without a contract its 150.00 for 3. She goes I don't understand I said we started to get a 50 card with y'all, no contract everything unlimited, talk, tx, web but with a contract we got robbed. She goes I don't no what to tell you besides if you want your bill cheaper drop your Internet down, i'm like it already goes super slow and why do I have to drop when I thought those on a contract get better deals I tell my daughter I told you don't get them they haven't got n e better. They sign you up having you think you got good stuff then once you pass yo 30 days they switch because they no you stuck for 2 yrs.