[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Empire - Looking to Replace Carpet to Wood!
SAN DIEGO, CALIFORNIA -- We are thinking of replacing our upstairs carpet to wood. I saw a representative from Empire yesterday at a mall.
My husband did tell me to check their reviews before we make an appt with them. I am glad I came across this site!
I decided not to even bother. There are too many negative reviews.
Does anyone know of a great local company in San Diego, who can replace carpet to engineered wood?
My husband did tell me to check their reviews before we make an appt with them. I am glad I came across this site!
I decided not to even bother. There are too many negative reviews.
Does anyone know of a great local company in San Diego, who can replace carpet to engineered wood?
Company Response:
We would like the chance to speak to you about any concerns you may have and earn your business. We can assure you that we are dedicated to providing our customers with world-class service, and if ever customers experience a problem, we make them a top priority. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. We will be happy to discuss any questions that you have. Thank you. Rebekah Clerk, National Customer Service Manager
Comments:
Posted by KevinTX on 2012-07-18:
check Yelp . com
Posted by DELL Hell on 2012-07-18:
Maybe Angies List? Most of what you really need is on the install side. You can get the flooring anyplace from just about any flooring company and big box store. We had a great installer for our name brand wood floors which made all the difference in the world. An ex installer for Empire has posted a number of very good comments about Empire not paying the installers much so they get the bottom of the barrel on this board. Keep in mind a lot of the “promo” flooring Empire sells is their own junk brands with huge mark-ups which is why they run the buy one room get the rest free promos.
Find a quality name brand flooring material you like, then a qualified installer with references and you should be OK.
Best of luck to you.
Find a quality name brand flooring material you like, then a qualified installer with references and you should be OK.
Best of luck to you.
Posted by raven2010 on 2012-07-18:
I agree, check Angie's list. companies cant pay to get good reviews there and those of us who write reviews pay a membership fee.
This in my opinion makes Angie's list one of the most reliable sources for good honest review from actual customers.
This in my opinion makes Angie's list one of the most reliable sources for good honest review from actual customers.
Posted by ok4now on 2012-07-19:
You were very wise not to let Empire do your floor replacement. They would have used cheap materials and did a shoddy installation. Like everything else in life you get what you pay for. Angie's list is a good place to start. One thing I have learned is don't always assume that the top A Plus listings are the best. They just have the most reviews. Look further down the list for a local guy, B Plus and you will pay less and be satisfied with the job.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
