Lazy boy - Broke the Law then they were late in making.

Sofa Sectional - Complaint
Review by Msanfordpehealth on 2012-07-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WILMINGTON, DELAWARE -- Ordered a sectional on 5/20 for 3500$, on 5/25 the manager of the Christiana store(Sue) realized there was a mistake and they under charged me 500$. Without my knowledge she decided to go head at pull our credit card number and charge us the additional 500$. That's illegal!

Called her and she was refusing to fix her mistake, so I called corporate, a regional manager got involved and he fixed it. Then she apologized... worst sales person ever and she's the manager!

It is 7/18 and I still don't have it, I keep calling and they keep giving me the run around. They promised we would have it by 7/20 because we are having a big birthday party for my 2 year old. I just called corporate again because now they are promising I'll have it by 7/30...

I am 30 a year old, my wife and I make over 100,000 a year, I will never buy from Lazy Boy again, I vow to s*** on their name for the rest of my life, I have my master's degree in computer technology, and I will be sending emails, filing complaints with the Better Buiss. Beur, getting on Facebook, Twitter...

I want to buy American made products, but this makes me think otherwise.
Comments:4 Replies - Latest reply on 2012-07-19
Posted by Johanna on 2012-07-18:
Just dispute the charge on your CC.
Posted by F. on 2012-07-18:
the question I have is ; was the sectorial listed at $3500 and they charged you $4000 or was the sectional listed at $3500 and they only charged you $3000 initially? If it's the latter then I think it's okay, but if it was a published price and they tried tacking on another $500, then that's a problem.
Posted by yoke on 2012-07-19:
Once they realized there was an error in pricing they should have contacted the OP. The salesperson had no right to just go add the $500 on. I wonder how many other people they have done it to and they were not aware of it.
Posted by CowboyFan on 2012-07-19:
FoDaddy19 is right. From the review it is unclear what "undercharged" means: a) that they quoted a price $500.00 to low, or b) that what the store initially charged to the credit card was $500.00 less than the agreed upon amount, so they did a second charge for $500 to bring it up to the agreed upon amount.

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