BB&T - Worst Customer Service Ever - Astoundingly Incompetent
Credit Card - Complaint
ALEXANDRIA, VIRGINIA -- I applied for a credit card with BB&T, came in twice to fill out multiple forms, and was told I had been approved and would receive my card in 1 week. A month later, I still hadn't received anything and called the bank's customer service to see what the issue was. They told me to call my bank, which then told me to come talk to one of their representatives in person. To make a long story short, my application had not been processed despite my having received earlier confirmation that everything had gone through. In fact it was "lost" and I was informed that I'd have to go through the whole process again. Thus began another month spent visiting the bank multiple times to resign forms I had already signed, not to mention the countless phone calls and emails made to inquire on the status of my application and make sure everything was moving along. Each week was told that I would receive the card in 1 week but three months later I don't have any card to speak of.
I am astounded by the incompetence of BB&T and plan to switch banks soon, which is unfortunate because I have been a lifelong customer. In the meantime, I have applied for a card with Capitol One, which has already sent me a letter and email welcoming me as a customer and informing me that I will receive my card in less than a week. Thanks CO!
Good riddance. Run away from BB&T.