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BB&T - Worst Customer Service Ever - Astoundingly Incompetent
Credit Card - Complaint
Review by michellechahn on 2012-07-19
Rating: 
ALEXANDRIA, VIRGINIA -- I applied for a credit card with BB&T, came in twice to fill out multiple forms, and was told I had been approved and would receive my card in 1 week. A month later, I still hadn't received anything and called the bank's customer service to see what the issue was. They told me to call my bank, which then told me to come talk to one of their representatives in person. To make a long story short, my application had not been processed despite my having received earlier confirmation that everything had gone through. In fact it was "lost" and I was informed that I'd have to go through the whole process again. Thus began another month spent visiting the bank multiple times to resign forms I had already signed, not to mention the countless phone calls and emails made to inquire on the status of my application and make sure everything was moving along. Each week was told that I would receive the card in 1 week but three months later I don't have any card to speak of.
I am astounded by the incompetence of BB&T and plan to switch banks soon, which is unfortunate because I have been a lifelong customer. In the meantime, I have applied for a card with Capitol One, which has already sent me a letter and email welcoming me as a customer and informing me that I will receive my card in less than a week. Thanks CO!
Good riddance. Run away from BB&T.
I am astounded by the incompetence of BB&T and plan to switch banks soon, which is unfortunate because I have been a lifelong customer. In the meantime, I have applied for a card with Capitol One, which has already sent me a letter and email welcoming me as a customer and informing me that I will receive my card in less than a week. Thanks CO!
Good riddance. Run away from BB&T.
Comments:
Posted by Tezrien on 2012-07-19:
You will regret Capitol One. There are two words that could be a better solution for you: Credit Union.
Posted by trmn8r on 2012-07-19:
I agree with Tezrien - I would run from Capital One. That is one of the worst banks out there.
I'm surprised BB&T screwed you around so much. Banks are being very careful about issuing credit, but this process sounds ridiculous.
I'm surprised BB&T screwed you around so much. Banks are being very careful about issuing credit, but this process sounds ridiculous.
Posted by tnchuck100 on 2012-07-19:
I agree with both above. It will only be a matter of time until you see the true color of Capitol One.
Your only chance is DO NOT EVER be late. Do not do ANYTHING that will require you to deal with their customer service.
Good luck.
Your only chance is DO NOT EVER be late. Do not do ANYTHING that will require you to deal with their customer service.
Good luck.
Posted by samanthasmom on 2012-07-19:
As a Capitol One account holder for years, I disagree. We've had no problems. I know they just got into some trouble, but we experienced none of the behavior they were engaging in. We pay the card off though, we don't live off credit so maybe thats why we've had good luck.
Posted by Whiteduck on 2012-07-20:
I agree with samanthasmom... I've had Cap One for many years with no problems whatsoever. I also pay mine off every month. I think anytime you keep a balance on a card you're liable to have problems with the bank, no matter what bank it is.
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