Qwest Communications Complaint - Slamming by Qwest
BRIDGETON, NEW JERSEY -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Since October of 2000 my long distance carrier has been Essential with a freeze as the long distance carrier. My last payment to Essential was in September and I had a hard time contacting them to see why I wasn't getting any further bills. Their website stated that it was being reformatted and would be available soon.
On November 23, 2001 my Verizon (in-state carrier) bill arrived stating the amount I owed them as well as $193.99 that I owed Qwest Communications for long distance charges. In communicating with Qwest they informed me that Essential went bankrupt and they were the default billing company and I was a 'casual customer'. With Essential I paid 5.9 cents per minute and with Qwest I paid 16 cents per minutes with a 30 cent per call surcharge and a 3 minute minimum!
I was finally able to speak with someone at Essential who informed me that they had gone bankrupt but on August 8, 2001 a judge made a decision to sell the accounts to United Systems Access, the highest bidder. They would then take over Essential's accounts.
As a resolution, I would like the following:
Unfortunately, I had no idea my long distance carrier had been changed without my consent, which after speaking with a representative at Essential, I believe I was slammed. I continued to make telephone calls at what I believed what 5.9 cents/minutes only to find out after 3 months I owed nearly $200 in long distance charges. I have since cancelled Qwest as my long distance carrier. What I would like done is the rates on the calls I made since August 15 lowered to 5.9 cents per minute. Since I did not authorize Qwest as my long distance carrier and I was not informed of this at any time, I feel I was taken advantage of by a big corporation and slammed. Can you please help me by investigating this situation.
Please feel free to contact me if you would like more details regarding this incident.