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OfficeMax - Bogus Computer Repair
In Store Computer Repair - Complaint
Review by seattleherbs on 2012-07-19
Rating: 
FEDERAL WAY, WASHINGTON -- My computer cannot open the file from the shot cut on the desktop screen. I ran the antivirus program and found no virus, so I bring my computer to OfficeMax since I have the free system screen coupon. Drew the tech guy over there was nice and told me that he need to get the system diagnostic and fix for $120s. And he said if it not fixed, I will get a refund so there are no risk for me. I left the computer with him overnight.
He called me the next day and said that my computer was fixed. So I pick it up and bring back home. Now it worst, not only it wasn’t fixed but my other programs were wipe out (my calculator on my window, my photoshop… ect.) and my cd/DVD drive is not working also (It work fine before I bought my computer in). So I try to down load the drive from the Dell support site. It can’t be installed too. Plus, when I ran the antivirus program, I found 2 viruses in my computer. I got them deleted then I bring the computer back to OfficeMax, they kept it again over night.
I came back to them 2 days after and they told me that it can’t be fixed! So I asked for the refund per promised. The tech guy told me that I have to come on Thursday 19th to get the manager to approve the refund. I came back and the assistant manager told me that “NO WAY” point blank.
He called me the next day and said that my computer was fixed. So I pick it up and bring back home. Now it worst, not only it wasn’t fixed but my other programs were wipe out (my calculator on my window, my photoshop… ect.) and my cd/DVD drive is not working also (It work fine before I bought my computer in). So I try to down load the drive from the Dell support site. It can’t be installed too. Plus, when I ran the antivirus program, I found 2 viruses in my computer. I got them deleted then I bring the computer back to OfficeMax, they kept it again over night.
I came back to them 2 days after and they told me that it can’t be fixed! So I asked for the refund per promised. The tech guy told me that I have to come on Thursday 19th to get the manager to approve the refund. I came back and the assistant manager told me that “NO WAY” point blank.
100%
Comments:
Posted by trmn8r on 2012-07-19:
Office supply stores doing computer repairs sounds like a great way for them to increase revenues. I wouldn't trust them though. Heck, I wouldn't even trust my computer with the "geek squad".
You should be able to reinstall a driver for your CD drive - keep trying. Sometimes it is tricky finding the right one and getting it installed properly.
*If* you have a rootkit virus, you'd be better off to reinstall everything. You can never get rid of them completely without a clean install. I resisted doing it for two years and finally broke down. My more skin sites for me, sigh.
You should be able to reinstall a driver for your CD drive - keep trying. Sometimes it is tricky finding the right one and getting it installed properly.
*If* you have a rootkit virus, you'd be better off to reinstall everything. You can never get rid of them completely without a clean install. I resisted doing it for two years and finally broke down. My more skin sites for me, sigh.
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