Kitchenaid/Nexgrill Industries - Burner Failure in Outdoor Grill
Model 720-0745A Freestanding Outdoor Grill - Complaint
CHINO, CALIFORNIA -- The rotisserie burner failed to light on this $799 grill I purchased at Lowes. Because I did not discover the failure within 30 days, Lowes has refused to consider my problem.
Five phone calls to Kitchenaid aka Nexgrill Industries have resulted in an over-the-phone diagnosis that there is a faulty gas valve. The one year warranty only requires Kitchenaid to supply the part. It is my responsibility to have it installed.
I have owned about six outdoor grills in my lifetime and I have never had a problem. None of those previous grills cost more than 50% what I paid for this Kitchenaid grill. Buyer beware!