T-Mobile - Downhill fast
T-Mobile Support - Complaint
LOS ANGELES, CALIFORNIA -- I used to love T-Mobile support because it was all in the US. Reps were friendly, helpful, well-trained and easy to understand. I referred several friends. Not anymore. Now when I call customer service, I invariable get someone in the Philippines. The call is degraded and it is difficult to hear the person at the other end. Support staff is not nearly as trained as the reps used to be. Exchanges with tech support are very frustrating at best. The only reason I stay with T-Mobile is because I am grandfathered into a cheap plan. It it doesn't get better fast, I will switch carriers even if I have to pay more.