Do Not Go To Midas… They Are Scam Artists That Will Do Whatever It Takes To Earn A Few Extra Dollars!
PALATINE, ILLINOIS -- I brought my vehicle in to the PALATINE, ILLINOIS location to get an oil change. After the technician emptied the oil, he mentioned that the drain cap had broken off and was kind enough to show me what he was talking about. He told me that I would need to get a new oil pan but in the meantime I would have to get put in a temporary plug to keep the oil from draining out. He offered me two choices, one for about $20 and the other for a little over $60. Since they were both temporary solutions, I chose the one for $20.
About half hour and approximately 15 miles after leaving Midas, my car started to overheat so I called to let them know. I told them I was going to pull over to let my engine cool down. The manager agreed and said he would send someone out to my location to check the car.
A short time later, the manager arrived at my destination. As he was checking the oil, it started to sleet. As the car had oil, he said that I would have to take it back to the shop in order to do a full examination. I started to follow him and a few miles down the road the needle on the temperature gauge started to approach the red area. Before I could pull over, the oil light came on and then my car died.
A police officer and the fire department came on the scene to assist me and to check out my car to make sure it was not on fire. The officer wanted to call for a tow truck, so I called Midas and asked who would be responsible for the tow bill. I was told that if it was Midas's fault, they would cover the expense; if not, I would have to foot the bill. At that point I was less than pleased. My entire day has been disrupted when all I wanted was a simple oil change. I had enough and I wanted a neutral party to conclude who was responsible for repairing my vehicle. Therefore, I had the car towed to a third party, GMC dealership. While at the dealership, it was discovered that my coolant cap had been off and all my coolant had drained out which resulted in my car overheating. The dealership replaced the cap and the fluid costing me $199.47.
About two hours later, I took my receipts to Midas and met with the manager, asking to be reimbursed for the expenses that I had incurred due to their INEXPERIENCE. He told me he would submit it to corporate and get back to me. About a week later, I took my car in for the district manager looked at my car. He asked me why I had the car towed to the dealership, and I told him that I needed a neutral opinion and my trust for Midas was completely gone. In the end after insulting my intelligence by telling me that the damage done to my car was caused by an accident, and that my car was not overheating due to my coolant being drained. He said Midas was not at fault and they would not cover the expenses. The technician was completely careless when servicing my car, and I hold Midas fully responsible for all damages and expenses incurred. DO NOT GO TO MIDAS!