HolidayInn Express - Poor Customer Service
Fail to Provide Discount Offered by the Time the Reservation Was Made - Complaint
PHILADELPHIA, PENNSYLVANIA -- This hotel Holiday Inn express is located at the side of the phylly stadium. At the time the reservation was made I was informed of a discount because of goverment employee. When me and my family arrived I was then informed that there was no discount and if there was one available they were only was a couple dollars.. ..We are traveling from Niagara Falls to Ny and from NY to Philadelphia and then to Virginia.
All the HolidayInn Express provided the discount as are they promise except the one I mentioned in Philadelphia... Please be aware they are not giving you what they offered by the reservation time.
I think this is very disrespectfull and a poor service when you concider we were using 4 rooms and cost us a lot more than we expected.
All I expected is that if there was no discount to tell me in advance and I had not make my reservation with them.