Sears Complaint - Buyers Beware! - Appliances
GARDEN CITY, KANSAS -- I wish I would have read this site before I spent over $4000 on appliances at Sears. My first problem was with the front-load washer and dryer. I worked with 2 different sales people and neither one told me the item was not eligible for the 20% promotion they were offering. After the sale and finding out I would have to pay 15% (nearly $300) to return the items I contact the department manager. He did make an adjustment for me, which I appreciated and which encouraged me to buy the rest of my appliances there. That is when all the trouble began. First the delivery was delayed nearly 2 weeks, they charged me 2 delivery fees since the items did not arrive on time--I went for 3 weeks without a washer and dryer, not the 1 week I was promised. I stupidly went back for an oven/microhood combination--before I found out they had overcharged me on my refridgerator over $100 and when I notified them of the error and asked for a correction they told me that price was for a white model, not the stainless model I had purchased. (Apparently the internet printup and the sheet the saleperson had given me were not enough proof of the price THEY had quoted me.) On the oven combination another retailer was offering a lower price and Sears (after speaking with a very rude department manager who told me this retailer should advertise their prices-not an issue to appropriately take up with a customer) would honor their commitment to "price match" and gave me the items for a lower price. They told me their delivery charge had doubled and they would deliver the items in 2 weeks. Now they are telling me it will not be delivered for at least three weeks. Now I must pay off the balance on my Sears Credit Card in order to avoid finance charges (yet another thing that bothers me about Sears--they begin to charge you finance charges at a rate of 24% from the moment you purchase the item--You get no 30-day grace period like other cards unless you pay off every cent of the balance) even though I am still waiting on my appliances.
I don't believe I had even felt so frustrated in working with a company trying to get the prices and service I was told I would receive with my Sears purchase. I am not trying to get something I am not entitled to, I am just trying to get what they promise--the reason I choose them over another retailer. I believe overcharging for items and promising delivery of items at one time then not doing so it really a dirty and dishonest way of doing business. You'd think after this many years in business, Sears would know how long it takes for their items to arrive. I believed that Sears was a company that had recognized they had some problems and had made some real strides to improve over the past few years and I was truly looking forward to have a company I could trust in my new hometown. I was most definitely wrong. Now I am finished doing business with Sears.