Precision Tune Autocare - 300 turns into 600
Brakes - Complaint
HIGH POINT, NORTH CAROLINA -- I took my 2005 VW Passat here because of a grinding noise from my front brakes. The ABS light also was coming on and off. I was pretty sure my rotors and brakes needed to be replaced so I was prepared for a $250-300 bill. However, I received a call from Precision saying my brakes/rotors were fine but my front struts were worn and that was causing the problem. They told me the bill would be around $600, double what I was expecting but I went with their suggestion and let them proceed with the repair.
I picked up my car that day and not even a mile down the road I noticed the same grinding noise. I immediately called back and spoke with the store manager. I asked him if replacing the struts should not have fixed this problem. He says yes & no. He gives me this bull about it probably being something wrong with the ABS but they couldn't tell me for sure if the ABS wasn't on. He told me to bring it back once the light came back on so they could check the codes.
I took it to the local VW dealership yesterday. They found the problem to be a Speed Sensor that was knocked out of place. They also said both my rotors & brakes needed to be replaced as I also suspected. They fixed the speed sensor that took care of the grinding noise but I now also still need new brakes/rotors that I can't afford now that you guys took me for a $600 repair that probably could have waited. I demand a call back and resolution from your district manager. I will be sending this complaint to your corporate office and will suggest no one ever takes their car to this place.