[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Dillards - Return Policy
Bathing Suit - Complaint
Review by amysabloff on 2012-07-20
Rating: 
GLENDALE, ARIZONA -- I purchased a bathing suit on July 2nd, and returned it on July 7th with the tags still on and never worn. I returned it because the bathing suits had gone on sale on July 5th for 40% off. I was told the policy was that I could not return it, and then rebuy it at the sale price because that was a price adjustment. I said there is no price adjustment. I am returning the suit, and then will purchase a suit.
This went on for perhaps 10 minutes with a supervisor being called in. The supervisor said the suit had to go on the floor for 24 hours in order to be repurchased. I looked at her and said so if another woman comes along in 5 minutes and wants to buy the suit you're going to tell her: "No, sorry, you have to wait 24 hour to buy this?"
I got the sale price.
After many years of shopping at Dillard's, may I tell you how very disgusted and annoyed I was with the treatment/and or policy of the store.
I waited a very long time to write this, three weeks, to see if I cooled down. I have, but am still quite annoyed at the lack of respect shown to a customer, whether a new one or one of many years standing.
This went on for perhaps 10 minutes with a supervisor being called in. The supervisor said the suit had to go on the floor for 24 hours in order to be repurchased. I looked at her and said so if another woman comes along in 5 minutes and wants to buy the suit you're going to tell her: "No, sorry, you have to wait 24 hour to buy this?"
I got the sale price.
After many years of shopping at Dillard's, may I tell you how very disgusted and annoyed I was with the treatment/and or policy of the store.
I waited a very long time to write this, three weeks, to see if I cooled down. I have, but am still quite annoyed at the lack of respect shown to a customer, whether a new one or one of many years standing.
Comments:
Posted by trmn8r on 2012-07-20:
It sounds to me like you wanted a price adjustment, not a new suit.
I've never been in this situation - I shop around, buy stuff and never look back.
I've never been in this situation - I shop around, buy stuff and never look back.
Posted by Nohandle on 2012-07-20:
Some places of business will not allow a swimsuit or any undergarment to be returned for credit.
Posted by onlooker on 2012-07-21:
You decided to sleaze a discount. And crow / complain about it.
You bought it at full price, and decided you wanted to go back to get benefit of the sale price. Not a cool move, and actually you should not have gotten it.
You bought it at full price, and decided you wanted to go back to get benefit of the sale price. Not a cool move, and actually you should not have gotten it.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
