Dillards - Return Policy
Bathing Suit - Complaint
GLENDALE, ARIZONA -- I purchased a bathing suit on July 2nd, and returned it on July 7th with the tags still on and never worn. I returned it because the bathing suits had gone on sale on July 5th for 40% off. I was told the policy was that I could not return it, and then rebuy it at the sale price because that was a price adjustment. I said there is no price adjustment. I am returning the suit, and then will purchase a suit.
This went on for perhaps 10 minutes with a supervisor being called in. The supervisor said the suit had to go on the floor for 24 hours in order to be repurchased. I looked at her and said so if another woman comes along in 5 minutes and wants to buy the suit you're going to tell her: "No, sorry, you have to wait 24 hour to buy this?"
I got the sale price.
After many years of shopping at Dillard's, may I tell you how very disgusted and annoyed I was with the treatment/and or policy of the store.
I waited a very long time to write this, three weeks, to see if I cooled down. I have, but am still quite annoyed at the lack of respect shown to a customer, whether a new one or one of many years standing.
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