Home Depot - Excellent Customer Service
Garden Tips and Products - Compliment
CHULA VISTA, CALIFORNIA -- I shop at a lot of stores. I have been going to The Home Depot in Chula Vista, California for some time. Recently I met a employee who works in the Garden Department. His name is James and I was floored not only by his knowledge of my questions but his ability to take the time to answer my questions.
I first asked him about lawn fertilizer and he gave me a run down on what the numbers mean and continued to ask if there was anything else. As he left I listened in to him helping other customers with their questions and was impressed. Not only was he helpful, I felt that he really cared about helping his customers. All of this with a smile on his face and stopping every so often to give a child a balloon.
I cannot remember a time when I have witnessed this kind of customer service. I have returned and always ask for him. If ever someone should be proud of their employees, The Home Depot, should with this person. I guess the thing that most impressed me was the fact that he did not rush anyone with his answers, but yet tried to keep helping but not invasive. I will remain a loyal shopper at this store.