LIBERTYVILLE, ILLINOIS -- Avoid, Avoid, AVOID!! AVOID THIS PLACE AT ALL COST.
Here's my personal experience:
Like everyone else, I brought my car in to fix the transmission thinking they're probably better than bringing the car to the dealer, since they're cheaper. Their online profile makes them look really big and reliable, but the truth is: FAR FROM THAT! They're really out to suck as much money as they can.
My experience at the Libertyville Center was HORRIBLE. Joe [snip], the Manager, is DECEPTIVE, DISHONEST and A TOTAL SCAMMER. The first impression they give is: friendly, courteous. But all these are facades and lies, to get you to agree to opening your car.
Once they touch your car, it's almost impossible to stop the repair work. You just have to continue on after they touch your car once- that's how they con people's money. There's no return. Since you already spent THAT much on just opening your car (Btw, no one charges $700 just to open the car for checks)
But Joe did not get my permission to take apart my car but did so, claiming that my social security number is authorization to take apart my car. And demanded payment for disassembling my car before I can get my car back.
On Friday evening I wanted to get my car back but upon threatening to call the police, Joe [snip] fled immediately, locking the place up. So I had to drive all the way back on Saturday, wanting to settle the issue peacefully but just getting my car back without payment. He refused again.
Troubled, I called AAMCO headquarters and spoke to 2 of the corporate directors: Jeff and someone else. THEY SOUND EXACTLY THE SAME: FAKE, SALESY, SLEEZY. I thought the directors would be more reasonable and help me in this case. But they weren't. In fact, they probably are the ones behind all the scamming. No way they'll ever help you to get money back EVER!
So I had no choice but to call the police. Thank God the police were so helpful and understanding. The 2 officers helped to finally get my car back after speaking to the boss over the phone.
Bottom-line: DO NOT SEND YOUR CAR TO AAMCO, LIBERTYVILLE CENTER. DO NOT GIVE THEM YOUR SOCIAL SECURITY NUMBER.
If you already sent your car to AAMCO, and regret doing that, Don't be afraid to call up the police or threaten to sue them in court. You will probably Win the case.
I am pretty sure that other centers have many similar bad experiences to share. Just search on Google, you'll find tons of negative reviews.
It's just my luck that I sent my car there without prior research or investigation. I hope this doesn't happen to anyone else.