Dish Network - Willing to Do Almost Anything to Get You Back
Satellite TV - Complaint
Resolution Update on 08/08/2012:
Arkansas Attorney General assisted in resolving this case, all Dish Network charges were dropped.
LITTLETON, COLORADO -- Dish Network RE: Account Number: [snip]6-30-12
Your installer showed up 5-2-12, As a representative for your company his presence is well below acceptable. He smelled like an ashtray that was in use for several months. This in itself is a poor representation, during the install he removed cable from the back room wall and could not restring what was a perfectly good cable to start with. He informed my wife he would have to run a new cable behind the siding, this would have been ok, but instead he came out of a gable vent over to an antenna mast in mid air taped the cable to the pole of a mast which was going to be removed. He then ran mid air to about six foot above ground, drilled a hole in our vinyl siding into the center of a drywall interior wall. Then from this point he ran mid air loose cable to the back TV. Where he entered the attic originally where there was an existing cable, he bent the metal soffit so he could put his cable in, saying he never used other peoples cheap cable (this was heavy duty with a separate ground wire), the same type of cable he re-used behind the main TV. When the picture kept breaking up the signal was below 40 I called for them to reset and told him we always had a very good signal for dish, he snapped back at me if I had ever pointed a dish, which incidentally I have several times. Regardless of that his attitude toward a customer left a little to be desired. The 3rd of May he returned, as did his supervisor who indicated the dish was not pointed correctly and needed to be reset and a new LNB. installed. The signal continued to break up and we lost the picture several times, again we called and another tech was sent out on a Sunday 5-6-12. He was polite and checked dish, after his visit I was e-mailed the first copy of your contract four days after initial installation, I’m sure this was due to him seeing the poor installation at the back room. I called to complain about the damages on more than one occasion and was told someone would be out to check in about a month on both occasions. The reception kept flickering on and off, finally being fed up with your lack of response and apparent indifference to our situation, we decided to cancel what was never a satisfactory service and have Direct TV put in. Their serviceman was polite and professional every step of the way, we received a copy of the contract the day of installation. As far as my judgment on service, I was a service manager for over 20 years, so I do have a little knowledge in that area.
Based on this experience I believe we would prefer not to do business with a company that has so little regard for its customers.
below copy of email they say they don't send
Joe Mahoney Account Number: [snip]
From: DISH Network
Sent: Sat, Jun 30, 2012 7:34 am
Subject: Restart your DISH service and get over $400 in savings
Account Number: [snip]
We are willing to do almost anything to get you back.
We belong together, and we want to prove our commitment to you. We have had a lot of great times and we want to continue to show you how much you mean to DISH.
We will welcome you back with over $400 in savings: $120 off your programming package, HD programming FREE for life (requires 24-month agreement and AutoPay with Paperless Billing) and 9 premium movie channels of Showtime® FREE for 3 months. We have been through a lot together and you deserve it.
In addition to these great savings, you also have access to great extras for free with DISH Perks. Look for amazing sweepstakes, exclusive free shows, monthly free previews and DISH Online content where you can enjoy all your favorite programming everywhere you go, on your computer. These are just a few of the amazing extras you can experience just for being a DISH customer.
We are committed to ensuring that we have a great relationship. According to the 2012 American Customer Satisfaction Index, DISH is #1 in customer satisfaction, value and customer loyalty among the nation’s largest cable and satellite providers. Give us a call and we will be happy to answer any questions about DISH services and programming.
More InfoPROMO CODE:
To speak with a representative about restarting your DISH service, please call
888-253-5681 and reference promo code .
Offer valid through 6/30/12 and subject to change without notice. Requires 24-month agreement and AutoPay with Paperless Billing. Must maintain qualifying programming, including America’s Top 120 or higher, DishLATINO Clásico or higher or a select International programming package. If qualifying service is terminated prior to end of agreement period, a cancellation fee of $10 per cancelled month of service will apply. Restrictions may apply for customer eligibility. $10 Off for 12 Months: Customer must maintain qualifying programming service to receive all 12 credits. First credit will appear on the next billing statement. HD Free for Life: $10/mo HD add-on fee waived for life of current account and requires monthly qualified programming. Must maintain continuous enrollment in AutoPay and Paperless Billing. Offer subject to change without notice. Showtime Free for 3 Months ($39 value): After 3 months then-current price applies unless you call or go online to downgrade. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company.
According to the 2012 American Customer Satisfaction Index, DISH is #1 in customer satisfaction, value and customer loyalty among the nation’s largest cable and satellite providers.
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