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Hotwire Where the Customer Is Not Valued!
Hotel in Va Beach. Econolodge - Complaint
Review by jenskaff on 2012-07-21
Rating: 
NATIONWIDE, VIRGINIA -- NEVER USE HOTWIRE!! CUSTOMER IS NOT RIGHT IN THEIR EYES!!
Until recently I've had good luck with Hotwire because I've chosen the hotel I like to stay in. This trip, however, needed a last minute hotel for one night's stay after a concert. We chose the "blind" pick option hoping for a good hotel at a discounted rate. The examples given were Holiday Inn type hotels.
Well...we were booked at the Econolodge. Normally fine but this one in particular looks like the hang out for the local drug dealers. This hotel should get 1 star if that! And taken off their list of hotels that they book. We didn't feel like it was a safe place for our family to stay and called Hotwire asking for help. Refund or rebook. They were NO help. They said if the room is clean and the door locks there is no refund. I said we don't feel safe checking in to this hotel please help us out and they firmly said no. Spoke with a supervisor and got no help either.
Secondly, the price for the "blind" pick of this hotel was the same price as the one published on Hotels.com. I will another booking company in the future. Hotwire has lost me as a customer. Spread the word.
Until recently I've had good luck with Hotwire because I've chosen the hotel I like to stay in. This trip, however, needed a last minute hotel for one night's stay after a concert. We chose the "blind" pick option hoping for a good hotel at a discounted rate. The examples given were Holiday Inn type hotels.
Well...we were booked at the Econolodge. Normally fine but this one in particular looks like the hang out for the local drug dealers. This hotel should get 1 star if that! And taken off their list of hotels that they book. We didn't feel like it was a safe place for our family to stay and called Hotwire asking for help. Refund or rebook. They were NO help. They said if the room is clean and the door locks there is no refund. I said we don't feel safe checking in to this hotel please help us out and they firmly said no. Spoke with a supervisor and got no help either.
Secondly, the price for the "blind" pick of this hotel was the same price as the one published on Hotels.com. I will another booking company in the future. Hotwire has lost me as a customer. Spread the word.
Comments:
Posted by trmn8r on 2012-07-21:
I'm not sure why anyone uses "booking companies" other than the hope to save some money. Personally I pick motels/hotels based on various reviews and book directly.
I was under the impression that at most of these middlemen that you can't cancel once a reservation is made.
In this article it warns that when picking 1-2 stars to find a bargain, you can get stuck with dud establishments:
http://www.dailyfinance.com/2011/03/19/booking-cheap-hotel-rooms-priceline-hotwire-secrets-travel/
I was under the impression that at most of these middlemen that you can't cancel once a reservation is made.
In this article it warns that when picking 1-2 stars to find a bargain, you can get stuck with dud establishments:
http://www.dailyfinance.com/2011/03/19/booking-cheap-hotel-rooms-priceline-hotwire-secrets-travel/
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