Hotwire Where the Customer Is Not Valued!
Hotel in Va Beach. Econolodge - Complaint
NATIONWIDE, VIRGINIA -- NEVER USE HOTWIRE!! CUSTOMER IS NOT RIGHT IN THEIR EYES!!
Until recently I've had good luck with Hotwire because I've chosen the hotel I like to stay in. This trip, however, needed a last minute hotel for one night's stay after a concert. We chose the "blind" pick option hoping for a good hotel at a discounted rate. The examples given were Holiday Inn type hotels.
Well...we were booked at the Econolodge. Normally fine but this one in particular looks like the hang out for the local drug dealers. This hotel should get 1 star if that! And taken off their list of hotels that they book. We didn't feel like it was a safe place for our family to stay and called Hotwire asking for help. Refund or rebook. They were NO help. They said if the room is clean and the door locks there is no refund. I said we don't feel safe checking in to this hotel please help us out and they firmly said no. Spoke with a supervisor and got no help either.
Secondly, the price for the "blind" pick of this hotel was the same price as the one published on Hotels.com. I will another booking company in the future. Hotwire has lost me as a customer. Spread the word.