Lowes - No loyality to customers
SHELBY, NORTH CAROLINA -- I average spending appox. 30.000 a year at Lowes if not more, in store at least twice a week. Upon my last visit I was buying floor covering. after buying 43 feet at 11.50 a liner feet which were in diff. lenths I needed ten more feet....of which when counted there was only 13 feet let on the roll...at that point I ask dept mananger if he would cut a deal on remaining carpet......well guess what. he said he could sell the 3 by 15 for remnent.....he choose a 3 by 15 remnent instead of giving a loyal customer a deal.....bad mistake and training, plan to talk to harry the manager and see if this is the way Lowes feels. so they lost the sale that day to Home Depot. now I'm going to see if they care enough to keep a cust or let Home Depot have it from now on......