[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Sony sold me an expensive Defective TV!
LCD Projection HD TV KDF-E50A10 - Complaint
Review by lmommyjosie on 2012-07-22
Rating: 
NEW YORK, NEW YORK -- I bought this TV from Sony on Aug 16th, 2006. It was guranteed to have clear, crisp colors for 10 plus years. During the first 5 years, I had to have the lamp replaced twice and the optical block replaced because of a blue blob that developed. The picture became increasingly dark to the point where you can't see the TV in the Daytime, I replaced the lamp again and it did not help. The TV is a little yellow, hazy, and unclear.
Sony realizes that there are problems with theat model, and have offered discounted, replacement sets to many people. I contacred Sony, but they will not agree to offer me a replacement set. They want to make me pay 150.00 dollars for an evaluation, without even a promise of a replacement set after I do that. Sony sold me a defective TV from the start and I feel I've paid enough out of pocket expenses and that Sony should step up and do the right thing. I paid $2,000.00 for the set and service plan and it has been a lemon almost from the start! Sony stopped answereing my e-mails and is ignoring me now. Please help
Sony realizes that there are problems with theat model, and have offered discounted, replacement sets to many people. I contacred Sony, but they will not agree to offer me a replacement set. They want to make me pay 150.00 dollars for an evaluation, without even a promise of a replacement set after I do that. Sony sold me a defective TV from the start and I feel I've paid enough out of pocket expenses and that Sony should step up and do the right thing. I paid $2,000.00 for the set and service plan and it has been a lemon almost from the start! Sony stopped answereing my e-mails and is ignoring me now. Please help
Comments:
Posted by ok4now on 2012-07-23:
This is old technology and I wouldn't spend any more money trying to fix it. Do yourself a favor and go buy a new flat screen. The prices have really dropped making it cheaper to buy a new one rather than fix the old one. The new Samsung's have a stunning picture and great reliability. I just purchased my 3rd one, a 55 inch LED Smart TV with a 3D picture. WOW is all I can say, the picture quality is jaw dropping. For the best price shop Amazon or Costco.
Posted by KevinTX on 2012-07-23:
Yep, welcome to the world of Sony. I personally quite buying Sony due to instances EXACTLY like this. I even switched from Playstation to XBox to tack it on! :)
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
