Old Navy Complaint - Customer service run-around
Due ongoing problems with access issues and spam, I have changed my email contact address from my Yahoo account to my Gmail account. This was done over a month ago with all vendors, including Old Navy.
Old Navy insists on sending emails to the Yahoo account where they are difficult to retrieve. I have contacted them several times by email and by telephone explaining that they need to use the email address as it is set up on my account through their website.
They claim that there is no account with the Gmail address and keep sending instructions to the Yahoo account explaining how to change my email address like I am completely stupid. Obviously I possess enough intelligence to change the email address to the Gmail account as I did with everyone else in the first place. No other vendors has had any problem with this change.
Further, I have no access to any account associated with the Yahoo account since it was successfully changed to the Gmail account. I have provided this information to them several times in the form of copies of the error message and screen shots stating there is no account associated with the Yahoo email address. Their only response is to repeat their instructions on how to change the email address. They obviously are not reading the emails I have been sending and the woman I spoke to on the telephone could not operate her computer well enough to assist me at all.
This has made it impossible to track my orders or to continue to do business with them. Further their customer service representatives insist on treating me like I am a complete idiot who needs to be talked down to like a child. Interestingly enough however is that they also refuse to even acknowledge the fact that I have no access to any account with the Yahoo email address no matter how much proof I send them.
I have PDFs of screen shots proving that I have no access to said Yahoo account and can only log into their system using the Gmail account and that there is only the Gmail email address on that account.
I had planed on making several more purchases but can not again, due to the inability to track my orders or receive intelligent assistance from their customer service representatives either by telephone or by email.
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