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Toy Quest - Defective Product
Banzai Ring Sprinkler - Complaint
Review by lisadalporto on 2012-07-23
Rating: 
SAN MATEO, CALIFORNIA -- I purchased a simple Banzai ring sprinkler but there were multiple holes in the seam when I pulled it out of the box! We had to duct tape it just to make it semi-work so my kids weren't too disappointed.
Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!
Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!
Comments:
Posted by andbran on 2012-07-23:
since retailers usually have a 90 day return policy, it never hurts to check it out even if you dont plan on using it right away.
Posted by KevinTX on 2012-07-23:
I hate to hear that as I know how kids are when anticipating a new goodie... write thier corporate or post on their Facebook page.
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