Priceline.com - Do Not Book Hotels on priceline
Omaha Hotel Booking - Complaint
OMAHA, NEBRASKA -- Booked two rooms in an Omaha, NE hotel. Checked in and the room was disgusting. Kids feet became blackened, dirty sock under bedsheets, coffee stains on glassware, water stains in ceiling, moldiness in the showers, crumbs under the ottoman, etc. Basically we did not feel we were getting a room that looked like the pictures. Despite complaining (and yelling) at the hotel management, they were unable and unwilling to provide a refund for either night, even though there were two separate nights we were staying there, and the second night obviously had not ocurred yet. Priceline would not refund the money stating there were no refunds and no cancellation allowed per the fine print, despite the fact that we feel the displayed a much nicer hotel. For a doubletree, it was the worst experience I have ever had, looked more like a motel than a hotel.
Mold on bathtub