Hertz - Overcharged
rental car - Complaint
SPRINGFIELD, MISSOURI -- I rented a car in Memphis with the intention of driving to Springfield Missouri. The time frame was for 1 day. When I dropped off the car in Springfield, the man at the counter said something strange to me. "If you have any problems, Maam, call the Memphis branch because that's where you rented the car from." I didn't think any more about it until I received my Visa bill with an extra $487.00 cost. I called Springfield and they told me to call Memphis, I called Memphis and they told me to call a 1-800 number. I called that number and got a message saying there was a 30 minute wait time. I called at noon time and waited over an hour, no response from Hertz customer service. I called back at 4:00 P.M. and waited an hour and a half, still no response. I called again at 5:00 P.M. and stayed on the line for an hour and 40 minutes. Once again, I waited for someone from Hertz to answere the phone. Each time I called the phone message indicated that there was a half hour wait time in order to speak to a representative. No one ever answered. Anyway, I became frustrated and turned the matter over to my credit card company and they are handling it. When I looked closer at the receipt, it states that I rented a Toyota Camry. We were given a Chevy compact. It says that we kept the car for 2 days and returned it to Kansas City. We had the car 1 day and returned it to Springfield. They overcharged us by almost $500.00 without justification. Very bad experience.