Super 8 - Refused to Refund Cancelled Room
FRANKFORT, INDIANA -- On 6/13 we made a reservation through Priceline for a room for 2 nights (6/29-7/1) in Frankfort, IN. This room was refundable until noon on 6/28. I have a copy of the reeipt which confirms. Priceline charged our credit card $145.64.
On 6/25 we called to cancel reservation and were given a cancellation # and told needed to do nothing else.
Last week we noticed that our room had not been refunded, so we called hotel. At first we were told we needed to have cancelled in 7 days. Then when we had proof of cancellation policy, we were told he didn't understand, he couldn't do anything, ask Priceline. Each time we talked with same rude worker, who we think is manager. He is very difficult to understand and work with. He would not tell us his name. He kept asking why we cancelled. He was very uncooperative and unprofessional.
We called Priceline, who said they would refund our money, but needed to confirm with the Frankfort Super 8. We have had 3 different customer service workers from Priceline call this man. He evades them and says we called too late, etc. Then when the last Priceline worker called. The Super 8 worker said we never called to cancel. (We have a cancellation #!)
So Priceline dropped our cause.
We are trying to get someone higher up in Super 8/Wyndham to help us, but are having difficulty getting a response.