Sears - Faulty Washer
PLEASANTON, CALIFORNIA -- I am very disappointed with Sear's warranty department. My new 1 year old washer just started acting up about 1 week before the warranty's expiration date. I tried to figure out the problem myself and by the time I realized that I would need a technician, I noticed on my original purchase receipt that the purchase date was 1 day over the 1 year warranty period.
Even the salesman who sold me the washer was sure that Sears would still honor the warranty especially since I purchased a new refrigerator, dishwasher, dryer, oven and microwave around the same time. I even offered to split the repair cost. The customer service reps were not only rude, but were anxious to end the call. Though I am very happy with my other appliances, I am not sure I can recommend their appliances to family and friends. Thanks