Woodhouse - Second Vehicle Not Right
Dodge Grand Caravan - Complaint
BLAIR, NEBRASKA -- In 2011, we purchased a 2010 "NEW" Grand Caravan. We live out in the country, on gravel roads, and eventually noticed the rock dust was coming into the cabin of the van, to a point where you could taste it and see it clouding up the van.
We took to Woodhouse to be fixed, and stressed that none of our other vehicles had any issue keeping the road dust out of the vehicle while we drove down our roads. The services department called and said they found out our van came without a cabin air filtration system (this is standard equipment!). I was then directed to contact Chrysler directly to see if they would fix it under a vehicle defect type of warranty. "Maybe this one came off the line without that system being installed..." was their thinking.
After filing my complaint with Chrysler, I was contacted by Chrysler representative who stated Woodhouse ordered the van to come without that system, therefore we will not cover this "defect." So, Woodhouse ordered this van to come this way, and then charged full sticker price? Crooked beyond all belief!!!
At this time, I was also pregnant with our third child, and was advised by our pediatrician to get a different vehicle, because it's not good for anyone to be exposed to that much dust and debri flooding the cabin of our van.
So I then took the van to Carmax to be appraised, to see how much I could get out of it.....THIS IS WHERE IT GETS VERY UPSETTING....the appraiser turns to my husband and I and says, "When was this wrecked?" We looked at each other and laughed, and informed the man we purchased this van new within the last 6 months. It was never wrecked.
The appraiser then walked us around the entire vehicle, showing us how he could tell all the panels on the passenger side were not original to the van, the hood had been replaced, possibly windshield. This van was "worth" just under $30k less than 6 months ago at that time, and because of all the evidence that pointed to this van being involved in some sort of collision, Carmax would only pay $12k to wholesale the thing.
I drove staight to Woodhouse, and confronted them about this. Magically, they were able to pull records showing almost $6k, they put into the van to repair it! What's funny, is the Carfax report was still clean, and they sold this van as "new," knowing it was wrecked on their lot somehow.
To remedy the situation, they put us in a 2011 van, no additional money. However, we have not had this van for even a year yet, and I literally am at our local dealership on Omaha on a monthly, if not weekly basis. I can't even tell you how many little things have had to be replaced, repaired, etc. I don't know if all these little issues are Dodge related, or just related to where this van came from.
DO NOT BUY FROM THIS DEALER. I wish I would have just reported them to the State of Nebraska, instead of accepting their offer of putting us in a new van, especially when considering all the issues I have had to deal with to date. I truly think they are practicing unethical behavior, ordering vehicles without equipment that the consumer just assumes is on the car, and then charging sticker price. Let's not all forget they sold a wrecked van as a "new" van. It makes me sick that large dealers such as Woodhouse would behave in such a way.